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Author Topic: Recover my ancient account?  (Read 3042 times)

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SYRiNX

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Recover my ancient account?
« on: August 30, 2022, 09:59:16 »

Apparently I created a main site account (username=syrinx) many years ago, using some mystery email address that's probably long since gone, because I'm unable to register a new account with that username.  Is there any chance I can get that account restored so I can use it?
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Saga Musix

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Re: Recover my ancient account?
« Reply #1 on: September 02, 2022, 19:17:19 »

From what I can see this username is not taken, but another user has taken the same display name. As far as I can judge, that other account is actually a different person, but they haven't used the account since it was registered 9 years ago, so I took the liberty to add a special character to that display name, so you should be able to use it now.
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Axxy

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Re: Recover my ancient account?
« Reply #2 on: September 02, 2022, 21:45:41 »

I know of at least 2 Syrinx' - 1 from Usa the other from Hungary..
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SYRiNX

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Re: Recover my ancient account?
« Reply #3 on: September 05, 2022, 10:08:14 »

Still not working.  When I follow the link in the account activation e-mail, I always get an error:

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Woops!
Sorry, the confirmation link code you followed is either invalid, or the account has already been activated.

If you continue to have issues, please contact us via our forums or if that doesn't work out, try and find us on IRC.
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Saga Musix

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Re: Recover my ancient account?
« Reply #4 on: September 05, 2022, 22:43:18 »

I don't see your account pending activation, so check if you can log in. Maybe you accidentally clicked the activation link twice and you only saw the result of the second click (already activated).
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SYRiNX

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Re: Recover my ancient account?
« Reply #5 on: September 06, 2022, 06:18:08 »

Already tried.  I cannot log in.

I always get:

"Incorrect Password or Username used."
« Last Edit: September 06, 2022, 06:21:30 by SYRiNX »
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Saga Musix

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Re: Recover my ancient account?
« Reply #6 on: September 06, 2022, 17:40:43 »

The account is activated and usable. Please try resetting the password.
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SYRiNX

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Re: Recover my ancient account?
« Reply #7 on: September 07, 2022, 07:24:46 »

When I click the link in the password reset email, it just takes me to an error page:

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Woops!
Something went wrong, you will need to go back and request a new password again.
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SYRiNX

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Re: Recover my ancient account?
« Reply #8 on: September 07, 2022, 07:31:08 »

Okay, I finally got it working.  The problem is that the account activation URLs e-mailed out by the site are badly mangled, with multiple layers of URL character encoding applied to it, and then I guess outlook.com wraps its own BS around that URL to try to hit their own servers first to see if the URL is "safe".  The way those automated mails are formatted needs to be fixed somehow.  Ideally the URLs would not be sent as actual links, but as plain text, which the user can copy/paste out of the email and into their browser to ensure nothing's messing with it.
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Saga Musix

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Re: Recover my ancient account?
« Reply #9 on: September 28, 2022, 20:24:45 »

We sent out plain-text mails. Hence they cannot contain "links", it's up to the mail client to interpret how to handle URL display. It's the first time I hear about them not working with Outlook but it also doesn't surprise me.
« Last Edit: September 28, 2022, 21:26:13 by Saga Musix »
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